Refund and Returns Policy
At Guangzhou Weishen Technology Co., Ltd., customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following policy regarding returns and refunds.
Return Eligibility
To be eligible for a return, items should:
- Be unused, unworn, and in their original condition.
- Include all original tags, packaging, and accessories, where applicable.
- Show no signs of washing, alteration, damage, or misuse.
- Meet the return requirements outlined by our customer service team.
Items that do not meet these conditions may not qualify for a return or refund.
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been worn, washed, or altered.
- Products damaged due to improper use or customer handling.
- Personalized, customized, or specially made items.
- Clearance, promotional, or final sale items, where applicable.
- Any items specifically identified as non-returnable at the time of purchase.
Return Request
If you wish to request a return, please contact our customer support through the contact methods available on our website. Please provide your order information along with a brief description of the reason for your request.
Returns should not be sent back without prior authorization.
Refunds
Once the returned item has been received and inspected, we will review your request and notify you of the outcome.
If your refund is approved, it will be processed using the original payment method whenever possible. The time required for the refund to appear may vary depending on your payment provider or financial institution.
Exchanges
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible. We will review the situation and provide an appropriate solution, which may include a replacement or exchange where applicable.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please notify us promptly and provide relevant information, such as photos of the item and packaging, to help us investigate and resolve the issue.
Return Shipping
Customers may be responsible for return shipping costs unless the return is the result of an incorrect, damaged, or defective item, or where otherwise required by applicable law.
We recommend using a shipping service that provides tracking information, as we cannot guarantee receipt of returned packages that cannot be tracked.
Order Cancellations
Orders may only be canceled before they have entered processing or shipment. Once an order has been processed or shipped, cancellation requests may no longer be possible.
Policy Updates
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will become effective once published on our website.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us through the contact options available on our website. Our customer support team will be happy to assist you.